Privacy Policy

Last Updated: September 21, 2026

Welcome to Veenuskart.com (“Veenuskart”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, make a payment, contact us, or otherwise use our services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, and the choices available to you.

By using Veenuskart.com, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

A. Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Mobile/telephone number
• Email address
• Billing address
• Shipping/delivery address
• City, State and PIN code
• Account login information
• Order and purchase history
• Information you provide when contacting customer support

B. Payment Information

When you make a purchase, payment information may be processed by our third-party payment service providers.

We may receive information such as:

• Payment status
• Transaction reference
• Payment method
• Order and transaction details

We generally do not store complete debit-card, credit-card, CVV or banking credentials on our servers. Payment information is handled by the relevant payment gateway or financial service provider according to its own privacy and security practices.

C. Device and Technical Information

When you visit Veenuskart.com, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Date and time of visits
• Referring website or page
• General website usage information
• Cookies and similar technologies

D. Communications

If you contact us by email, telephone, contact form, WhatsApp, social media, or another channel, we may retain information necessary to respond to your enquiry and provide customer service.

2. How We Use Your Information

We may use personal information for legitimate business purposes, including:

• Processing and delivering your orders
• Creating and managing your customer account
• Processing payments
• Providing order confirmations and delivery updates
• Communicating with you about your purchases
• Providing customer support
• Processing returns, refunds and exchanges
• Improving our products, services and website
• Personalising your shopping experience
• Detecting and preventing fraud, misuse and security incidents
• Maintaining website security
• Sending promotional communications where permitted and where you have provided the required consent
• Complying with applicable legal, tax, accounting and regulatory requirements
• Enforcing our Terms & Conditions and protecting our legal rights

We aim to collect and process only information that is reasonably necessary for the relevant purpose.

3. Consent

Where consent is required for processing your personal information, we will request consent in an appropriate manner.

You may withdraw consent where consent is the basis for processing, subject to applicable law and any consequences that may necessarily result from withdrawal.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Under India's Digital Personal Data Protection framework, consent is intended to be free, specific, informed and unambiguous, and requests for consent should be presented in clear and plain language.

4. Cookies and Similar Technologies

Veenuskart.com may use cookies and similar technologies to operate and improve the website.

Cookies may help us:

• Keep you signed in
• Maintain your shopping cart
• Remember preferences
• Understand website usage
• Improve website performance
• Provide relevant content and marketing, where applicable
• Detect security issues and fraudulent activity

You can control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Sharing of Personal Information

We may share necessary personal information with trusted third parties when required to provide our services.

These may include:

• Delivery and logistics companies
• Payment gateways and payment service providers
• Website hosting and technology providers
• IT and technical support providers
• Customer support/service providers
• Marketing and communication service providers, where applicable
• Fraud prevention and security providers
• Professional advisers, auditors and legal service providers
• Government authorities or law-enforcement agencies where required by law

We do not intend to sell your personal information to third parties for their independent commercial use.

Third-party service providers may process information on our behalf and may be subject to their own privacy policies and contractual obligations.

6. Payment Security

Payments made through Veenuskart.com may be processed by third-party payment gateways.

Veenuskart does not request your:

• ATM PIN
• UPI PIN
• Internet banking password
• Card PIN
• One-time password (OTP) except where required through an authorised payment flow

You should never share such confidential payment credentials with anyone claiming to represent Veenuskart.

7. Delivery and Logistics

To deliver your order, we may provide relevant information to delivery partners, such as:

• Customer name
• Delivery address
• PIN code
• Mobile number
• Order/reference information

This information is provided only to the extent reasonably necessary to fulfil delivery and related services.

8. Marketing Communications

Where permitted by applicable law, we may send you information about:

• New products
• Offers and discounts
• Promotions
• Sales
• Services
• Other Veenuskart updates

You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.

Even if you opt out of promotional communications, we may continue to send essential transactional communications, such as order confirmations, payment notifications, shipping updates and important account or service notices.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services
• Completing transactions
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud
• Complying with legal, tax, accounting or regulatory obligations
• Protecting our rights and legitimate interests

When personal information is no longer required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal requirements.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should immediately contact us if you believe your account has been accessed without authorisation.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where consent is the basis for processing
• Raise a grievance regarding the processing of your personal information
• Exercise other rights available under applicable data-protection law

Requests may be submitted using the contact details provided in this Privacy Policy.

We may need to verify your identity before processing certain requests in order to protect your account and personal information.

12. Children's Privacy

Veenuskart.com is intended for use by individuals who are legally capable of entering into applicable transactions.

We do not knowingly seek to collect personal information from children except where permitted by applicable law and with the appropriate consent or authorisation where required.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

13. Third-Party Websites and Services

Veenuskart.com may contain links to third-party websites, applications, payment services, social-media platforms or other services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

14. International Data Transfers

Some service providers used by Veenuskart may process or store information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to comply with applicable Indian data-protection requirements and other applicable laws.

15. Fraud and Security Monitoring

We may process information to detect, investigate and prevent:

• Fraudulent transactions
• Suspicious account activity
• Payment abuse
• Misuse of promotions
• Unauthorised access
• Website attacks
• Other unlawful or harmful activities

Where necessary, information may be shared with payment providers, service providers, law-enforcement authorities or other relevant parties.

16. Legal and Regulatory Disclosures

We may disclose personal information when we reasonably believe that disclosure is necessary to:

• Comply with applicable law or a legal process
• Respond to a lawful request from a government or regulatory authority
• Protect the rights, property or safety of Veenuskart, our customers or others
• Investigate suspected fraud or unlawful activity
• Enforce our agreements and policies

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws.

When we make material changes, we may provide an appropriate notice through our website, email or other available communication channels.

The updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

18. Contact Us

If you have questions, concerns, requests or complaints relating to this Privacy Policy or the handling of your personal information, please contact us:

Veenuskart

Website: Veenuskart.com

Email: veenuskart.com

Phone: +91-452-4065419

Business Address: No-52,SG Complex,Tamil Sangam Road,Madurai-625001.

Grievance/Privacy Contact:  C.Thangapandi / No-52,SG Complex,Tamil Sangam Road,Madurai-625001.

We will review and respond to privacy-related requests in accordance with applicable law.

19. Applicable Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India, including applicable data-protection and information-technology laws and regulations.

Where applicable, the processing of digital personal data by Veenuskart will be subject to the requirements of India's Digital Personal Data Protection framework. The Digital Personal Data Protection Act, 2023 establishes a framework concerning the processing of digital personal data while recognising individuals' right to protect their personal data.