At Veenuskart.com, we are committed to providing high-quality computer products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a refund or exchange under the conditions outlined below.

 

Refund Eligibility

 

Refunds are processed in the following cases:

1. Product not as described: If you receive a product that is different from what was listed on our website, you are eligible for a full refund.

2. Damaged or defective product: If the product you receive is damaged or defective, please notify us within 48 hours of delivery.

3. Non-delivery of the product: If you do not receive the product within the expected delivery timeframe, you can request a refund.

4. Cancellation: If you cancel your order before dispatch, a full refund will be issued.

 

Non-Refundable Items

Certain items are non-refundable:

• Products bought under clearance sales or promotional offers.

• Customized or personalized products.

• Products returned without original packaging or tags.

 

Refund Process

• Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.

• Approved refunds will be processed, and the amount will be credited back to your original payment method within 7-10 business days.

 

Late or Missing Refunds

• If you haven’t received a refund after 10 business days, first check your bank account again.

• Then contact your bank or credit card company, as processing times can vary.

• If you’ve done all of this and still have not received your refund, please contact us at support@veenuskart.com or +91 4524065419.

 

Return Process

To initiate a return:

1. Visit https://www.veenuskart.com/return-policy or contact our customer support team.

2. Provide your order details and the reason for the return.

3. Once approved, we will arrange a pickup of the product from your address.

 

Return Shipping

• If the return is due to a defect or an incorrect item, we will cover the shipping cost.

• For other returns, return shipping costs may be deducted from your refund.

If you have any questions regarding our Payment & Refund Policy, please feel free to contact us at support@veenuskart.com or +91 4524065419.