Payment Policy

 

At Veenuskart.com, we strive to provide a seamless shopping experience. To ensure the best experience for our customers, we accept multiple payment methods and follow clear guidelines for payments.

 

Accepted Payment Methods

1. Credit/Debit Cards: We accept Visa, MasterCard, American Express, and other major credit/debit cards.

2. Net Banking: We offer secure payments via net banking from all leading banks.

3. UPI Payments: UPI options such as Google Pay, PhonePe, and Paytm are accepted.

4. Digital Wallets: We support payments from popular wallets like Paytm, PhonePe, and MobiKwik.

5. Cash on Delivery (COD): COD is available for select locations with an additional handling charge.

 

Payment Security

All transactions on Veenuskart.com are processed through secure payment gateways that use encryption to keep your data safe. We do not store your card information on our servers.

 

Pricing

• All prices listed on the website are inclusive of taxes unless stated otherwise.

• Prices may vary based on promotions, discounts, and offers.

 

Payment Confirmation

Once your payment is successfully completed, you will receive an email confirmation with the details of your order. In case of any issues, feel free to contact our customer support team at support@veenuskart.com or +91 4524065419.

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Refund & Cancellation Policy

At Veenuskart.com, customer satisfaction is our priority. If for any reason you're not satisfied with your purchase, we’re here to help.

 

Order Cancellation

• Before Dispatch: You can cancel your order any time before it is dispatched. To cancel, visit your order page or contact customer support.

• After Dispatch: If the order has already been shipped, cancellation is no longer possible. However, you can initiate a return once the product is delivered.

 

Refund Eligibility

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Visit https://www.veenuskart.com/refund-policy or contact our customer support team.

 

Refunds are processed in the following cases:

1. Product not as described: If you receive a product that is different from what was listed on our website, you are eligible for a full refund.

2. Damaged or defective product: If the product you receive is damaged or defective, please notify us within 48 hours of delivery.

3. Non-delivery of the product: If you do not receive the product within the expected delivery timeframe, you can request a refund.

4. Cancellation: If you cancel your order before dispatch, a full refund will be issued.

 

Non-Refundable Items

Certain items are non-refundable:

• Products bought under clearance sales or promotional offers.

• Customized or personalized products.

• Products returned without original packaging or tags.

 

Refund Process

• Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.

• Approved refunds will be processed, and the amount will be credited back to your original payment method within 7-10 business days.

 

Late or Missing Refunds

• If you haven’t received a refund after 10 business days, first check your bank account again.

• Then contact your bank or credit card company, as processing times can vary.

• If you’ve done all of this and still have not received your refund, please contact us at support@veenuskart.com or +91 4524065419.

 

Return Process

To initiate a return:

1. Visit https://www.veenuskart.com/return-policy or contact our customer support team.

2. Provide your order details and the reason for the return.

3. Once approved, we will arrange a pickup of the product from your address.

 

Return Shipping

• If the return is due to a defect or an incorrect item, we will cover the shipping cost.

• For other returns, return shipping costs may be deducted from your refund.

If you have any questions regarding our Payment & Refund Policy, please feel free to contact us at support@veenuskart.com or +91 4524065419.